Shipping policy
Shipping Policy
Overview:
At PES Music Merch, we partner with a print-on-demand service to fulfill and ship your orders directly. This means that each item is custom printed and shipped once your order is placed. We do not hold inventory or handle shipping directly.
Processing Time:
- Orders are typically processed within 3-7 business days. This timeframe allows our print-on-demand partner to create your custom items with care.
- Please note that processing times may vary during peak seasons or holidays.
Shipping Time:
- Once your order is processed, shipping times will depend on the shipping method selected at checkout and your location. Economy shipping typically takes 5-10 business days within the continental United States.
- For international orders, shipping times may vary and can take longer depending on the destination and customs processing.
Shipping Rates:
- Shipping costs are calculated at checkout based on the destination and the shipping method selected. We strive to offer competitive rates through our print-on-demand partner.
Tracking Your Order:
- After your order has been shipped, you will receive a confirmation email with tracking information. This will allow you to monitor the status of your shipment.
Shipping Issues:
- If you encounter any issues with your shipment, such as delays or lost packages, please contact us at Support@proentsol.com. While we do not handle shipping directly, we will work with our print-on-demand partner to assist you in resolving any concerns.
Contact Us:
If you have any questions regarding our shipping policy or need assistance with your order, please reach out to us at Support@proentsol.com.