Refund policy

Made-to-Order Products: All our products are made-to-order. Unfortunately, we cannot accept returns or exchanges for items ordered in the wrong size, color, or if you simply change your mind.

EXCEPTIONS

Damaged or Defective Items: If your item arrives damaged or has a manufacturing defect, we’re here to help! Please contact us within 10 days of delivery with a photo of the issue, and we will gladly provide a free replacement or refund. There’s no need to return the original item.

For any questions regarding returns, feel free to reach out to us at Support@proentsol.com.

Damages and Issues

We encourage you to inspect your order upon receipt. If you notice any defects, damage, or if you receive the wrong item, please contact us immediately. We will assess the situation and ensure it is resolved. You can choose between receiving a replacement item at no additional cost or opting for a refund.

Refunds

Once we receive your claim regarding a damaged item, we will notify you after reviewing the submitted photos. Please ensure the images clearly show the damage, as they will be forwarded to the manufacturer. If you choose a refund instead of a replacement, your original payment method will be credited within 10 business days after approval. Please note that it may take some time for your bank or credit card company to process and post the refund.